RETURN POLICY

We would like to inform you that we have a new mailing address. Please updated your records to replace our previous address:

11250 NW 25TH STREET
SUITE 114-118
MIAMI FL, 33172

With the following New Address:

3550 NW 115TH AVE
DORAL FL, 33178

Please note that this updated will be effective on Monday April 16th 2018.

If you have any questions about the new location or our services, please do not hesitate to contact us at 201 696 3666 - 201 696 3653 or contact e-mail address web.usa@annchery.com.co

 

Thanks for shopping at ANNCHERY

If you are not entirely satisfied with your purchase. We are here to help.

RETURNS and EXCHANGE:

You have 30 days to return an item from the date you received it. To be eligible for a return or exchange, your item must be unused, with all tags still attached, shipped back in their original package, items must be free of scents and marks and in the same condition that you received it.

Selected items such as: Comfort Line, Luxury Line, Power net Line, are all final sale items and cannot be returned or exchange.

* Just one time exchange
* Exchanges just apply for sizing not for a different model.

Please send your item to the following address:

Ann Chery Fajas USA Inc
3550 NW 115TH AVE 
DORAL FLORIDA, 33178 
United States

Once your package is in our store please allow up to 21 business days to process your return. We, of course, try to process it as quickly as possible.

REFUNDS:

Once we receive your item, we will inspect it and notify you that we received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved. We will initiate a refund to your credit card (or original method of payment). You will received the credit within a certain amount of days, depending of your card issuer’s policies.

SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

CONTACT US

If you have any questions on how to return your item to us, contact us at web.usa@annchery.com.co or toll free number 1 877 6965382